People Just Doing Twitter Right

We often get caught up on the “How You Need to do blah blah blah” and the “100 Things You’re Doing Wrong” or “Biggest Social Media Fails of the Week” type posts. Eh, it’s the internet. We thrive on the wrongdoings of others. I’d like to take a moment, though, to spotlight some people that I think are just doing things damn right.

Joel and the team at Buffer

ImageNot only are these guys super quick to apologize and address any concerns you bring up, they always give off the feeling that they’re genuinely good people. For example, I recently posted a tweet, simultaneously hailing their success with the recent update, while also lamenting that I was seeing posts in LinkedIn groups beginning with RT. My concern was that people weren’t editing posts to properly reflect each platform Buffer posts to, and that Buffer would get a bad rep for helping create spam in groups. I quickly received a response from the @Buffer handle, signed off by Carolyn, their Chief Happiness Office (love that they do that, I’ve also seen other folks chime in with that account, too.). Moments later, Joel Gascoigne, Founder and CEO of Buffer also reached out to me to discuss how we they could improve the product. With over 20k followers, he’s still jumping into conversations, and graciously listening to people in order to make the product better for their customers. Not too shabby. Over a million users and the CEO is still involved hands-on, startup style. Does that make me happier that I use their product? You bet it does. I also recommend checking out their blog for lots of great information, if you haven’t already.

Warby Parker

WarbyParkerI just recently had my first experience with Warby Parker when I was informed that they let you have pairs of glasses sent to your home to try on. The magical revelation blew my mind (I haven’t replaced my glasses in 10 years, ok?).  I’d often peruse the selection at my optometrist when getting my contact prescription, but never really found anything I liked. This, though. This was awesome. When my glasses arrived, I was geeked. I tried them all on (and was glad I did, because some came out very different looking than the “upload your photo” option online), and followed WP’s instructions. They actually encourage you to post a photo online to get your friends to vote. It doesn’t stop there, though. Since I tagged them on Twitter, they jumped right on the conversation. More than that, they took the time to narrow down the pairs I ordered and gave me a vote of their own. That’s really taking customer service to the next level, with a side of flattery to sweeten the deal. I’m typically a supporter of small, local optometrists, but this kind service definitely has me eyeing this new pair of frames from Warby Parker.

Coolhaus ATX

CoolhausThese guys are just so much fun to talk to, and their style is a perfect fit for Austin. First off, I discovered their ice cream sammie goodness a few months after I moved to Austin. We didn’t have such glorious food truckage where I lived previously. I must say, it was love at first bite. Unique ice cream flavors wedged between two large, fresh-baked cookies, wrapped in an edible wrapper. It doesn’t get much better than that. When you tweet about it to @CoolhausATX, they’re on it to ask what you had and if you loved it. If you mention a craving, they’re quick to tell you that they’d love to see you stop by, wherever they happen to be. If you follow them on Twitter, they even offer an ever changing #HAUSpwrd to get yourself $1 off. The sandwiches are $5, but they’re a welcome cool treat in the Austin sun. Couple great treats with great treatment, and you’ve got a combination that will keep me coming back.

These are, of course, just a few examples, but I’m a sucker for good customer service. In the current climate of faceless social media automation and lackluster customer service skills, it’s always refreshing to see someone doing it right. I recommend all three of the above.

Who would you add to this list? Share your customer service superstars in the comments below.

Now go get your social on!

Sometimes, you have to blog naked.

Nope, I didn’t stutter. You heard me right. Sometimes, you simply have to blog naked. Let me explain.

Maybe don't go quite this far...
Maybe don’t go quite this far…

I’ve been blogging for just over a year now. Each post is not only an opportunity to share the things I know and am interested in, but also opportunities to learn and grow as a blogger. Some of my posts are carefully crafted, pined over for weeks of adding notes into Evernote or saving and resaving as drafts. Some post ideas come to me in the shower, and I’ve literally sat down at my computer still wrapped in a towel to get my ideas down before they leave me. That’s kind of the idea behind this post.

Laptop in shower
I don’t recommend this method. At all.

Not all your ideas have to be carefully crafted. Many of my most successful blog posts have been rather off-the-cuff, and written more in the moment. An idea strikes me, or is really timely, so I just get it in a format I feel good about and send it on to the world. Maybe that will work for you, and maybe it won’t. When an idea hits you, however—act on it. Waiting until later may reduce the salience of your idea, or potentially have it lost altogether. I highly recommend some sort of idea-saving tool like Evernote, or even just your portable device’s notepad feature (most have them). I’ve even considered putting a dry erase board in my shower, so I can jot down ideas when they come to me in the shower (as they so often do!). So yes, sometimes you have to blog naked to make sure that your ideas are getting out into the world. Go do it!

Do you have a recommendation on an app or method that works for you? Share you thoughts and ideas with a comment below!

Thanks for reading. Now go get your social on!

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What does a Twitter ‘favorite’ mean to you?

I love Twitter. With my oft short attention span (which I blame partly on the vast barrage of information/distractions/GIFs that social media throws at me), the 140 character limit is a fun way to engage in quick conversations. It’s also led to some amazing digital and real-life dialogues with people I’d never have imagined (more on that in an upcoming post). Alas, there are still things that I don’t understand. One of them is Twitter’s favorite button.

Favorited Tweet on Twitter
They like me! They really like me!

Not too long ago, I read an article speculating that Twitter planned to either lose or completely overhaul the functionality of the Favorite option. That’s either still in the works, or was complete heresay. Regardless, favoriting seems to hold different meanings to different people I’ve asked, and thus I often don’t know how to respond when someone favorites a tweet. Twitter describes this function as such:

Favoriting a Tweet can let the original poster know that you liked their Tweet, or you can save the Tweet for later.

That seems to be a general consensus. It’s the equivalent of the ‘Like’ button on Facebook. It can also be a list of people you want to catch back up with, but aren’t sure you want to follow just yet. It’s also a less public high-five than retweeting, so it works if the content isn’t quite what you’d like to present to your audience. Still others use it as a curation collection tool, putting together tweets they enjoyed to share later. How do you use the Favorite button?

As a follow up question, do you feel obliged to do anything else after someone favorites your tweet? Reply with a thanks? Does it encourage you to check out their account, potentially to follow them? Or has it become so blase that you hardly even recognize a favorited tweet? Do you favorite tweets as some nefarious, reverse psychology method of trying to get them to notice YOU, and follow you (you sneaky, sneaky devil, you!).

Tell me what you you think. What’s the voodoo that you do when it comes to Twitter and favorting? Also, if you want to see some of the other stuff I don’t understand about Twitter, check out the ridiculous business in my formerly weekly Found Tweet Friday posts and my post on Twitter spammers stealing your tweets.

Thanks for reading. Now go get your social on!

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The Internet Is Out of Control This Week

SXSW announcments galore, major changes to the things you know and love–ladies and gentlemen, the internet is out of control this week.

First off, I had an awesome SXSWi experience. I met some awesome folks and I’ll be writing a blog post about that soon.

If you haven’t heard already, Google has announced that it’s getting rid of Google Reader. It’s not worth their resources anymore, so you have until July 1st to get it together and aggregate elsewhere. For the full story, click below.

Also, just when you thought you knew Twitter’s format, it’s changing things up. You can now use line breaks. This could be awesome, or it could make your Twitter feed the most annoying thing on the planet. Let the unfollows begin. More information below:

OH, and then Facebook was all like “Hey guys, what about me? I’ll start working on allowing hashtags!” The internet is no longer as we knew it.

 

What do you think about these two developments in social media? Has this week completely disrupted your work flow, or could you care less. Share you thoughts with a comment below!

Thanks for reading. Now go get your social on!

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Facebook and Twitter are at war for your voice

microphone, talk, messaging, voice, recordingWith the latest mobile update, Facebook now allows you to record video within the app, as well as send voice recordings through the messaging function. This could be in response to Twitter’s Vine app (which allows you to record up to 6 second video clips and post to Twitter, but is currently dealing with the inevitable porn problem) or at least explains why Facebook recently blocked the app from accessing Facebook to find friends. This war for your attention, and now your voice, is far from over between the two social media platforms. Expect to see more from both, especially in the mobile front, to garner more of your attention and time. Below is an article from Geek Wire with some more information:

Have you started using Vine to record and post video to Twitter? Do you think you’ll use the new voice function in your Facebook messages? Let me know your thoughts in the comments section below!

Thanks for reading. Now go get your social on!

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Found Tweet Friday


Found Tweet Friday!

December 7, 2012 (National Cotton Candy Day – Seems a little unseasonable – and National Pearl Harbor Remembrance Day!)

Welcome to the Redlight District of Twitter

I spend a good part of my day using Twitter to find potential customers for my clients. I use the Twitter search function and locate people talking about relevant things that could translate to needs my clients’ products or services could fulfill. During this digging through the nonsense, the marketing messages, the slang and abbreviated hashtags, I find some pretty ridiculous tweets. Many that make my jaw drop. It never ceases to amaze me how many people forget that their tweets are completely public while they treat their Twitter conversations as if they were private. Some of those are simply too offensive or gross (not to mention misogynistic and lewd) for me to bother posting, but below are a collection of this week’s gems that I just had to share. My occasional commentary will be the parenthetical portions. Enjoy!

****Warning: Some content may be inappropriate for young or easily offended readers****

Found tweets:

  • The wife just caught me blow drying my penis & asked what I was doing. Apparently, heating her dinner wasn’t the right answer (But…why were you..? Nevermind. Just, nevermind.)
  • Fran feeds fish fresh fish food. (betcha can’t say it three times fast)
  • Bed sheets should not smell like Hungry Jacks (Valid point…)
  • Someone threw a snowball at my car while I was driving down 22. I hope they get raped. (A bit of an overreaction, maybe?)
  • UPDATE my vet is really hot (And thus begins many unexplained illnesses for her pet)
  • A dog just winked at me. Does this mean I’m it’s owner now? Always wanted a winking dog (Winking is nine-tenths of the law, right?)
  • I spit words like I’m pregnant with the dictionary (Ok, Twitter rapper. That’s a new one for me…)
  • Being an injured athlete is like being a porn camera guy, you only get to watch the action (A poignant and pretty true statement, actually.)
  • oops a wee bit of poop just slid out my butt… get back up there poop (Eh…I just don’t…ew. Just ew.)
  • Give me that brain till my legs hurt!!! (Did brain become innuendo at some point, and I just missed it?)
  • Let me go wash my ass, shave my balls and go enjoy this weather .. Y’all be good .. Holla if u in the bity(city) (1. Who’s stopping you? 2. Why, just, why? and 3. If you’re going to parenthetically correct city, why not just type city?)
  • A low cut shirt makes up for messy hair #everygirlknows #everygirldoesit (Ladies, is this, in fact, something you all know and do? #HashtagsDontLie)
  • “hey do you guys mind if I pinch your nipple, eat your food, and talk about how tight my butthole is?” #notokay (Everyone has that friend I guess…)
  • Weather is amazing. Fairways are turning green again in December #grassconfused (#TexasProblems)
  • Hoooooly shit, the Mexican version of Lil Wayne just walked into my office. Ha! Goofy Ass looking clown… #elpequenowayne (Worth noting, just for the hashtag)

There you are folks! Obviously, some weeks will be less interesting than others, but I hope you enjoy it. Also, if you ever see any great tweets worth pointing out, send them to me at robzaleski1@gmail.com and they might make the list!

Now go get your social on!

Follow this blog on Google Currents! Download the app in your app store or marketplace and click here to subscribe.

Found Tweet Friday


Found Tweet Friday!

November 30, 2012 (The last day of Movember, so show off that mustache with pride. Then shave it off in the morning!)

Welcome to the Redlight District of Twitter

I spend a good part of my day using Twitter to find potential customers for my clients. I use the Twitter search function and locate people talking about relevant things that could translate to needs my clients’ products or services could fulfill. During this digging through the nonsense, the marketing messages, the slang and abbreviated hashtags, I find some pretty ridiculous tweets. Many that make my jaw drop. It never ceases to amaze me how many people forget that their tweets are completely public while they treat their Twitter conversations as if they were private. Some of those are simply too offensive or gross (not to mention misogynistic and lewd) for me to bother posting, but below are a collection of this week’s gems that I just had to share. My occasional commentary will be the parenthetical portions. Enjoy!

****Warning: Some content may be inappropriate for young or easily offended readers****

Found tweets:

  • I got 99 problems and my cat is all of them (I feel for ya homie…)
  • I broke down and bought Pokemon Black and White 2. Never know when I will feel like being humiliated by an 8yo Japanese kid. (Oh and you will be, my friend. You will be.)
  • Obmama is my president till i die….. (Ahem…I have some bad news for you about 2016, buddy…also, that kind of dedication should come with proper spelling.)
  • I wish Tuesday was an actual person so I could bicycle kick him in the teeth (Tell us how you really feel.)
  • was just asked “Can I shave your hair off and make a pillow out of it?” #creep #silkyhairprobs (Ok, WHO says that?)
  • Aaron Rogers really need to shave….. He has a squirrel on his lip (But everyone likes squirrel
  • Post-workout meal – Omelette du fromage #dexterslab #gym (I. LOVED. This episode of Dexter’s Lab!)
  • My teeth feel naked! (Um…when do they ever feel clothed?)
  • if she’s wearing yoga pants I’m gonna look… How was I supposed to know you’re daughter is 12 (My guess is…if she looks like a child.)
  • I’ve yet to see a Sunggie from which I wanted said access. I’m no Gynecologist, but I do posess a PhTroll. (Does anyone follow this..?)
  • I’m nervous! I want long hair but I’m scared I’ll end up growing a mustache instead. (I think she’s confused about how hair works…)
  • Marisol does not want hairy gizzards (But really, who does? Amiright? Guys?)
  • SHE WAS THE ONE THAT PUSHED ME FIRST, SO I GRABBED HER BY THE HAIR AND KNEED HER IN THE FACE (Whoa…it got real.)
  • No Shave November has really taken its toll on my body, i keep sitting on my nuts (How…how the HELL are those related?)
  • I think I might shave my bread off ! (lolz typoz)
  • Have to get my finger shoes from tan (…finger…shoes..?)
  • Grrr all i want is to be noticed or followed by @justinbieber for christmas. That wud be one good christmas present! (Way to aim high…but Santa probably isn’t bringing you what you want this year.)
  • Coach was pissed when i was still overweight this practice “sigh” now i gotta lose 5lbs in one night😦 (#WhyIneverWrestled)

There you are folks! Obviously, some weeks will be less interesting than others, but I hope you enjoy it. Also, if you ever see any great tweets worth pointing out, send them to me at robzaleski1@gmail.com and they might make the list!

Now go get your social on!

Follow this blog on Google Currents! Download the app in your app store or marketplace and click here to subscribe.